Refund policy

Effective date: July 31, 2026. Different rules apply to physical products, online courses, and live events.

Physical products

Returns are accepted within 30 days of delivery for unused items in their original packaging. To start a return, email contact@stribe.dental with your order number; we will confirm eligibility and send return instructions and the return address before you ship anything back. Refunds go to the original payment method after we receive and inspect the item. There is no restocking fee. Original shipping fees are non-refundable. Return shipping is paid by the customer, except when we shipped a damaged or incorrect item. Items from a multi-item order may be returned individually under the same rules. For damaged or incorrect items, email photos within 7 days of delivery and we will replace the item or refund you in full, including shipping.

Online courses

Online course purchases may be refunded within 14 days of purchase if the course has not been substantially accessed — measured from platform records as no lesson beyond the course introduction marked complete. In addition, purchases made in error — a duplicate charge, or the wrong course purchased and reported within 48 hours — are refunded in full. After 14 days, or once the course has been substantially accessed, all sales are final. To request a refund, email contact@stribe.dental from your purchase email.

Live events (including Art of Ceramic)

• Cancellations received at least 30 calendar days before the event start (event-local time) receive a full refund, less a 3% credit-card processing fee.
• No refund is available for cancellations within 30 calendar days of the event start.
• No refund is available for failure to attend (no-shows).
• You may transfer your registration to another attendee at no charge up to 7 days before the event by emailing us the new attendee’s details.
• If Stribe cancels or reschedules an event, you will receive a full refund — including the processing fee — or a free transfer to the rescheduled date, at your choice.
• Instructor substitutions or minor program adjustments do not constitute a cancellation and are not grounds for a refund.

The same versioned terms appear on every registration surface — this policy, https://artofceramic.stribe.dental/, and the registration checkout.

How refunds are paid. We initiate approved refunds to your original payment method within 10 business days. Once initiated, your bank or card issuer typically posts the refund within 5–10 business days; that posting time is controlled by your bank.

Questions: contact@stribe.dental.